Hospital Information

Ward Visiting Times

 

Hospital Wards Details

 

Ward Name

Visiting Times (Daily)

Ward Telephone Number

Cedar Ward

2.00pm – 5.00pm and 6.30pm – 8.00pm

01249 456489

Mulberry Ward

2.00pm – 4.45pm and 6.30pm - 7.30pm

01249 456476

Birthing Centre

8.00am – 9pm (Husband/partners and own children only)

2.00pm – 4.00pm & 6.00pm – 8.00pm (all other visitors)

01249 456434

 

Please be aware that the hospital only permits 2 visitors per bed at any one time and when visiting a patient, you are requested to use the hand hygiene facilities at every ward entrance and every bedside.

Visitors are asked to avoid mealtimes unless assisting their relative.  Children are welcome on the wards but must be supervised at all times.

! Please do not visit the hospital if you are unwell - you should be free of any symptoms (e.g. sickness and diarrhoea) for at least two days before you visit.

By bringing illnesses onto the wards you can cause distress to patients and can delay their discharge plans.

Mobile phones

Mobile phones should not be used in some areas, as they might interfere with some medical equipment or disturb other patients.  In the places where you can use them, please keep them on silent mode and be considerate to other patients.

Always check with staff before using a mobile phone.

Cameras

The use of cameras (including mobile phone cameras) is not permitted on the wards without the express permission of staff.  This is to preserve the patients' privacy and to avoid compromising confidentiality.

 

Outpatients

 

Outpatient Department Details

 

Name

Opening Times (Daily)

Telephone Number

Minor Injuries Unit

7.00am to 1.00am

01249 456403/456404

 

Services Provided:

•Minor cuts and lacerations, including septic wounds

•Dog and cat bites

•Bruises

•Strains and sprains

•Simple fractures and dislocations

•Minor burns and scalds

•Head injuries (if the person is not unconscious or intoxicated)

•Minor eye injuries

•Splinters & other foreign bodies in the skin, the eye, ear or the nose

•Insect bites and stings

Services Not Provided:

The MIUs cannot treat infections and illnesses, e.g.:

•Earache

•Sore throats or chest infections

•Leg ulcers

•Intravenous injections

•Blood tests

•Drug overdoses

•Intoxication

•Pregnancy related problems

•Mental health problems

 

! If you're not sure whether to attend a Minor Injuries Unit or not, you should phone the NHS non-emergency number 111 for advice

Outpatient Department Details

 

Name

Opening Times

Telephone Number

X-Ray

9.00am – 12.30pm & 1.00pm – 5.00pm

(Monday – Friday)

Last patient accepted at 4.30pm

01249 456403/456404

 

Outpatients

When you come for an Outpatient appointment you will need:

 •Your full address, including the postcode

•Name and full address of your GP

•Appointment card or letter

•Any medicines that you are currently taking (or a list of them)

•A urine sample, if requested

•Money to pay for any prescriptions, or an exemption card if you are entitled to free prescriptions.

If you need to cancel an appointment or alter the date or time, call the number on your appointment letter or card or complete the on-line cancellation form at www.gwh.nhs.uk

Telephone reminder service

The NHS Trust operate a free telephone reminder service for all patients with an outpatient appointment at Chippenham Community Hospital.

By providing a reminder, the hospital can help patients who may have forgotten their appointment, and make it easier for patients who wish to cancel or rearrange it.

This reduces the number of missed appointments; and it gives the hospital the chance to offer the appointment to another patient, which helps minimise waiting times and saves money.

You will receive a text message or automated phone call about a week before your appointment to remind you about the location, date and time; and you will be asked to confirm, cancel or rearrange.

If the hospital has your mobile phone number, you will receive a text reminder but if you don’t have a mobile, you can receive a call on your landline number.

If you receive a call, you will be asked to confirm your date of birth before you hear your appointment details.

The service is completely confidential and governed by strict regulations on privacy and Data Protection.

 

Inpatients

If you are due to be admitted to one of the wards at the hospital you will need some basic items for your stay:

  • Toiletries/wash bag/towel
  • Nightdress/pyjamas
  • Dressing gown/housecoat
  • Slippers
  • Moist wipes
  • Gentlemen - own razors
  • Book or magazine
  • Notebook and pen
  • Any medication currently prescribed

Please try to avoid bringing in personal valuables as the hospital cannot accept responsibility for personal property.  If this is unavoidable, please hand any valuables to the Ward Sister when you arrive, who will then register the items and issue a receipt.  Your valuables will then be taken to security for safe storage.

Post 

Your relatives or friends are welcome to write to you whilst you are in hospital.  Please ask them to address the letter or card with your full name and the name of your ward to:

Chippenham Community Hospital, Rowden Hill, Chippenham, SN15 2AJ.

 

Inpatients Services

Hairdresser

Visits the wards every week: -

Beech Ward                Wednesday AM

………………………………………………………………………………………………………………

 Cedar Ward                 Thursday AM

…………………………..........……………………………………………………………………………

 

Price List

Cut, Shampoo & Blow Dry

£12

Cut, Shampoo & Set

£12

Shampoo & Blow Dry

£9

Shampoo & Set

£9

Trim & Shampoo

£6

Trim

£6

 ! Payment is required on the day


Inpatients Services

Spiritual Needs – Chaplaincy Service

The hospital can arrange visits from a range of spiritual representatives who can provide support and pastoral care or you can contact them directly to arrange a visit: -

For, Church of England & Free Church        

Tel:      (01249) 656834

For, Roman Catholic 

Tel:      (01249) 652404

Offering the following services: -

  • A listening ear
  • Prayer
  • Holy Communion

Also Chaplaincy visitor from the local churches comes around the ward every week (usually a Tuesday).

If you would like a Chaplaincy visitor to look out for you, please speak to a member of staff.

 

General Information

Parking at the Chippenham Community Hospital

There is free parking on site and this includes disabled bays and cycle parking close to the hospital entrance.

The hospital operates an Automatic Number Plate Recognition System to enforce correct usage of the car parks.  All hospital users must enter their car registration details on the touch pads located in each department.  This will give you authorisation to use the car park.

Those who fail to park correctly or do not enter their details at the department reception will be issued with a Parking Charge Notice.

The Trust that runs the hospital receives no income from this system and it has been set up to ensure that parking is available to staff, patients and visitors ONLY throughout the day and to prevent those who incorrectly use the car park.

For further information, call 01225 701013 or e-mail tchcarpark@gwr.nhs.uk


 

General Information

Facilities & Accessibility

Chippenham Community Hospital offers a Braille translation service, RNID typetalk, Signing service Induction loop, wheelchair access and step free access.

If you need access to translation or signing services, contact the Patient Advice and Liaison Service on 01793 604031.

Smoking

Smoking is not permitted anywhere on the Community Hospital site and this includes entrances or hospital grounds (both indoors and outdoors).

This policy applies to all staff, patients and visitors.

This is in line with national guidance on smoke-free environments in hospitals and supports the NHS Trust's commitment to reduce the risks of smoking for everyone.

The Friends and Family Test

This is a way for patients, along with their friends, relatives and carers, to tell the NHS Trust which runs Chippenham Community Hospital, not only what went well during their visit, but also where improvements can be made for the benefit of future patients.

Based around the principle of whether the patient would recommend the Trust to others, the Friends and Family Test also asks the patient to rate a number of factors which could affect experience, such as waiting time, cleanliness and information provided by staff.

The test, which is in use across all wards and departments, is given to patients on their departure from hospital, with the scores then collated into a monthly report to give staff an insight into their performance through the eyes of patients.  If you don’t get given a form, just ask at the reception desk for one.

The test also gives patients and their family the opportunity to raise complaints and concerns with the Trust directly.

So make sure you complete the form and pop it in one of the Friends & Family Test Collection boxes located around the hospital.   For further information, visit www.gwh.nhs.uk

 

General Information

Just Visiting

The Community Hospital support Justvisiting.com, a free and confidential website which provides a safe and secure way for relatives and friends to keep each other updated on a patient's progress while they are in hospital.

Patients can then visit the website - benefiting from more social contact and interaction, while family and friends can log on to view your progress and stay in touch.

For further information or to use this service go to www.justvisiting.com

Returning Walking Aids

Each year, tens of thousands of pounds is spent on new equipment when the walking aids gathering dust in peoples' homes could be brought back to life for just a fraction of the cost.

New elbow crutches, which are often used following a leg or ankle injury, cost around £11 to buy new, whereas older pieces of kit can be restored by simply replacing the plastic grip at the end of each crutch for just 41 pence.

All returned walking aids, regardless of their condition, will be given a thorough safety assessment by the Physiotherapy Team to see if they can be passed on to new patients.

So if you have any walking sticks, frames and crutches that your no longer using please return them to Chippenham Community Hospital, where they will be collected and brought back to the Swindon-based team.

Hearing & Servicing Clinic

Clinics are held every fourth Thursday for the re-tubing and general maintenance of hearing aids.

Phone 01249 44710 to book an appointment.

Please note that replacement hearing aids, mould adjustments and fine tunes are not available at Chippenham Community Hospital and you should contact the Royal United Hospital at Bath on 01225 824035.

 

Catering

The Grapevine Restaurant is open to visitors and local residents, who will be able to enjoy a range of meals on offer.

A cooked breakfast is available from 8.30am until 10.30am (Monday – Friday).

Hot and cold lunches are served 12.00midday until 1.45pm (Monday – Friday)

and 12.00midday until 1.30pm (Saturday & Sunday).

Tea, coffee and cake is available during the afternoon.

Payment is cash only.

Information on food allergens and ingredients is available upon request from any of the catering staff.

Customers will have access to a free internet cafι and be able to watch the news and sport on a large screen TV.

Opening Hours: -

Monday – Friday                     8.30am – 3.30pm

…………………………………………………………………………………………………………

Saturday & Sunday                  9.00am – 1.30pm

………………………………………………………………………..………………………………

Bank Holidays                         Closed

A Mobile Hospital Trolley Shop operates around the Hospital between the hours of 10.30am until 1.30pm (Monday – Saturday).


Hospital Advice & Help

The Patient Advice & Liaison Service (PALS) aims to make your journey through the NHS as smooth as possible.  Your views and ideas can help shape the direction of your local health services.

Patients, relatives, carers or visitors, can use the service for on-the-spot help, advice and support.

Ways they can help

·         Providing you with information and advice to make using NHS services as easy as possible.

·         Listening to your questions, suggestions, concerns and complaints and making sure they are taken seriously.

·         Working with you and our own staff to answer your questions, concerns and complaints.

·         Working with departments to make sure you get the right information in the right way and at the right time.

·         Helping you gain access to your own medical health records.

·         Providing information on support groups, voluntary organisations and advocacy groups.

·         Helping guide you through the different services provided.

·         Actively seeking the views of patients and the public on the quality of services to help make sure that they are of the highest standards.

·         Working with staff throughout the organisation to make sure they act on the feedback we receive.

The service is confidential, although sometimes, if you have questions or concerns, they may need to talk to other health care members of staff.  This is only done with your permission.  If you are making an enquiry on behalf of someone else, they will need to give their permission to release any personal information to you.

They can be contacted on telephone number (01225) 825656.


Other NHS Information Providers

If you’re feeling unwell you can check your symptoms on-line via the NHS website.

You’ll be asked to work though the questions to find the most suitable symptom checker for you and then you’ll receive advice which may include one of the following:

  • Self-care advice on how to look after yourself and manage your symptoms
  • Advice to visit your GP or another healthcare professional
  • Urgent instructions, such as call 999 or go to A&E

You can also get advice on dental issues, medicines enquiries, health information and local NHS services.

The website for the self-checker is www.nhs.uk

 

Community Groups & Organisations

Chippenham Hospital League of Friends

The Chippenham Hospital League of Friends are a registered charity whose aims are to supply the Chippenham hospital with items of equipment, furniture, amenities and services which are beyond the scope of the NHS.

Amongst the many different kinds of expenditure which the League have met in the past are:

·         Christmas gifts for patients

·         Special patient mattresses

·         Hoist to enable patients to get in and out of bed or the bath

·         Children’s toys

·         Television sets for the wards

·         Medical equipment to ease child birth in the Birthing Centre 

If you’d like more information on the Chippenham Hospital League of Friends, write to Miss E Sexton, 14 Heron Way, Chippenham, SN14 0XE or e-mail carole@mizon.net


Wiltshire Wheelchair Service

The Wiltshire Wheelchair Service is an NHS service providing loan wheelchairs and specialist supportive seating to people of all ages who have a long-term mobility need.

To access the service, you need to be referred by either your GP or a specialist therapist such as an Occupational Therapist or Physiotherapist.

If you are eligible, you will be offered a one-hour appointment at the specialist clinic facility at Melksham Community Hospital.  Here we can assess your mobility problems and trial equipment with you to suit your needs.  Patient transport is available to those who qualify for it and this can be arranged on your behalf.  You’re welcome to bring a family member or carer with you.

At the appointment the wheelchair therapist will decide what equipment they will be able to provide for you and discuss any queries or concerns you may have.  Depending on the type of equipment you will need they will either then arrange for the equipment to be sourced and delivered to you, or they may need to arrange to carry out an environment check to ensure that the equipment will move around your home easily.

Once your equipment has been sourced it will be delivered to your home. 

For more information, call 01225 899130 or e-mail wcsadminteam@gwh.nhs.uk

 

Community Groups & Organisations

Chippenham LINK

Chippenham LINK a team of local volunteer drivers who help the community by transporting people in need.  They support and complement the local Community Health and Social Services.

Anyone living in our area who requires transport, regardless of age or circumstances can request their services.  Maybe a prescription needs to be collected, transport for Doctor or hospital appointments, essential shopping or lunch club visits etc.

Call 01249 461881 to arrange transport.

! Chippenham LINK are always looking for additional drivers.  You’ll receive a mileage allowance and out of pocket expenses.  To volunteer call 01249 461881.