Hospital Information

Chippenham Community Hospital

Chippenham Community Hospital
Rowden Hill
Chippenham
SN15 2AJ

Main reception number: 01249 447100 

The Hospital has two inpatient wards, a Birthing Centre and a Minor Injuries Unit.


General Ward Information

Covid

COVID-19 Update

If you visit the hospital you will be asked to wear a face covering or mask and you should try to stay two metres away from other people where possible.

Visitors are limited to one visitor per patient at any one time. Children and young people under the age of 16 should not visit the hospital, unless advised otherwise by a clinician. 

Please ensure you wash your hands before entering and leaving the building and use the hand gel outside each ward.


Cedar Ward

Ward Reception: 01249 456489 or 01249 456486

Ward Manager: 01249 456583

Visiting Times (Daily)

Afternoon: 2.00pm - 5.00pm

Evening: 6.30pm - 8.00pm


Mulberry Ward (Stroke Unit)

Ward Reception: 01249 456476

Ward Manager: 01249 456566

Visiting Times (Daily)

Afternoon: 2.00pm - 4.45pm

Evening: 6.30pm - 7.30pm


Maternity

Chippenham Birthing Centre

Reception: 01249 456434

Opening Times (Daily)

8.00am – 8.00pm 

The Chippenham Birthing Centre allows only partners or one other person to accompany women to post-natal appointments.

Women are currently only staying at the Birthing Centre for up to 3 hours post delivery and partners can stay with them during this time.

No children are allowed into the Birthing Centre currently.


MIU

Minor Injuries Unit

Opening Times (Daily)

8.00am - 8.00pm

Covid

COVID-19 Update

You can only currently access the MIU if you have contacted NHS 111 either by phone or online and are referred for an MIU appointment. They are not open to ‘walk in’ patients and there are no x-ray facilities on site.

This change in service has been designed to maintain the safety of patients and staff and is in line with the national campaign to ‘Think 111 First’.

NHS 111 will continue to triage all appointments and if a patient meets the criteria they will be referred to the unit and a member of staff will call them back to arrange an appointment. Anyone with a life threatening condition should call 999.

If you have COVID-19 symptoms DO NOT attend any medical settings unless explicitly directed to do so by the NHS 111 service or a 999 call operator.

In an emergency phone 999 or go to the nearest Emergency Department

(A yellow phone is located at the MIU entrance and can be used to call 111 or 999)

Services Provided:

  • Minor cuts and lacerations, including septic wounds
  • Dog and cat bites
  • Bruises
  • Strains and sprains
  • Simple fractures and dislocations
  • Minor burns and scalds
  • Head injuries (if the person is not unconscious or intoxicated)
  • Minor eye injuries
  • Splinters & other foreign bodies in the skin, the eye, ear or the nose
  • Insect bites and stings
Services Not Provided:
  • Earache
  • Sore throats or chest infections
  • Leg ulcers
  • Intravenous injections
  • Blood tests
  • Drug overdoses
  • Intoxication
  • Pregnancy related problems
  • Mental health problems

Outpatient Departments

X-Ray

Reception: 01249 456403 or 01249 456404

Opening Times (Monday - Friday)

9.00am - 5.00pm

Referral only!

Physiotherapy

Reception: 01249 456451 or 01249 456452

E-mail: gwh.chippenhammskphysio@nhs.net

Opening Times (Monday - Thursday)

8.00am - 6.00pm

Opening Times (Friday)

8.00am - 5.30pm

Outpatients Clinics

Opening Times (Monday - Friday)

9.00am - 5.00pm


When you come for an Outpatient appointment you will need:

  • Appointment letter
  • Any medicines that you are currently taking (or a list of them)
  • A urine sample (if requested)
  • Your glasses (for eye clinics)
  • A face covering/mask

If you have any questions or need to cancel an appointment, call the number on your appointment letter.

Text Appointment

Telephone reminder service

The NHS Trust operate a free telephone reminder service for all patients with an outpatient appointment at Chippenham Community Hospital.

By providing a reminder, the hospital can help patients who may have forgotten their appointment, and make it easier for patients who wish to cancel or rearrange it.

This reduces the number of missed appointments; and it gives the hospital the chance to offer the appointment to another patient, which helps minimise waiting times and saves money.

You will receive a text message or automated phone call about a week before your appointment to remind you about the location, date and time; and you will be asked to confirm, cancel or rearrange.

If the hospital has your mobile phone number, you will receive a text reminder but if you don’t have a mobile, you can receive a call on your landline number.

If you receive a call, you will be asked to confirm your date of birth before you hear your appointment details.

The service is completely confidential and governed by strict regulations on privacy and Data Protection.


Inpatients

If you are due to be admitted to one of the wards at the hospital you will need some basic items for your stay:

  • Toiletries/wash bag/towel
  • Nightdress/pyjamas
  • Dressing gown/housecoat
  • Slippers
  • Moist wipes
  • Gentlemen - own razors
  • Book or magazine
  • Notebook and pen
  • Any medication currently prescribed

Please try to avoid bringing in personal valuables as the hospital cannot accept responsibility for personal property. If this is unavoidable, please hand any valuables to the Ward Sister when you arrive, who will then register the items and issue a receipt. Your valuables will then be taken to security for safe storage.

Inpatient Services

Hairdresser

Church


General Information

PArking

Parking at the Chippenham Community Hospital

The Automatic Number Plate Recognition System at the hospital has been temporarily suspended so there is no need to enter your car registration details should you need to visit the hospital.

There are three main car parks on site including disable bays and parking for cycles close to the hospital entrance.


Facilities & Accessibility

Chippenham Community Hospital offers a Braille translation service, RNID typetalk, Signing service Induction loop, wheelchair access and step free access.

If you need access to translation or signing services, contact the Patient Advice and Liaison Service on 01793 604031.

Smoking

Smoking is not permitted anywhere on the Community Hospital site and this includes entrances or hospital grounds (both indoors and outdoors).

This policy applies to all staff, patients and visitors.

This is in line with national guidance on smoke-free environments in hospitals and supports the NHS Trust's commitment to reduce the risks of smoking for everyone.

Test

The Friends and Family Test

This is a way for patients, along with their friends, relatives and carers, to tell the NHS Trust which runs Chippenham Community Hospital, not only what went well during their visit, but also where improvements can be made for the benefit of future patients.
 
Based around the principle of whether the patient would recommend the Trust to others, the Friends and Family Test also asks the patient to rate a number of factors which could affect experience, such as waiting time, cleanliness and information provided by staff.
 
The test, which is in use across all wards and departments, is given to patients on their departure from hospital, with the scores then collated into a monthly report to give staff an insight into their performance through the eyes of patients.  If you don’t get given a form, just ask at the reception desk for one.
 
The test also gives patients and their family the opportunity to raise complaints and concerns with the Trust directly.
 
So make sure you complete the form and pop it in one of the Friends & Family Test Collection boxes located around the hospital.   For further information, visit www.gwh.nhs.uk

Just Visiting

The Community Hospital support Justvisiting.com, a free and confidential website which provides a safe and secure way for relatives and friends to keep each other updated on a patient's progress while they are in hospital.

Patients can then visit the website - benefiting from more social contact and interaction, while family and friends can log on to view your progress and stay in touch.

For further information or to use this service go to www.justvisiting.com

Returning Walking Aids

Each year, tens of thousands of pounds is spent on new equipment when the walking aids gathering dust in peoples' homes could be brought back to life for just a fraction of the cost.

New elbow crutches, which are often used following a leg or ankle injury, cost around £11 to buy new, whereas older pieces of kit can be restored by simply replacing the plastic grip at the end of each crutch for just 41 pence.
 
All returned walking aids, regardless of their condition, will be given a thorough safety assessment by the Physiotherapy Team to see if they can be passed on to new patients.
 
So if you have any walking sticks, frames and crutches that your no longer using please return them to Chippenham Community Hospital, where they will be collected and brought back to the Swindon-based team.

Catering

Covid

COVID-19 Update

The Grapevine restaurant is open to visitors and local residents offering a take away service only.

Opening Hours

Monday – Friday:        9.00am – 1.45pm

Saturday & Sunday:    Closed

Fresh, made to order sandwiches, toasted sandwiches, salads, jacket potatoes (with a choice of fillings; cheese, baked beans, tuna mayo).

Also drinks, crisps, chocolate and homemade shortbread & flapjacks.

Information on food allergens and ingredients is available upon request from any of the catering staff.

Trolley

Hospital Trolley Service

A Mobile Hospital Trolley Shop operates around the Hospital between the hours of 10.30am until 12.30pm (Monday – Saturday).

Selling a range of items, like newspapers, magazines, puzzles, toiletries, stationary and confectionary.

Payment is cash only!


Community Groups & Organisations

Chippenham Hospital League of Friends

The Chippenham Hospital League of Friends are a registered charity whose aims are to supply the Chippenham hospital with items of equipment, furniture, amenities and services which are beyond the scope of the NHS.

Amongst the many different kinds of expenditure which the League have met in the past are:

  • Christmas gifts for patients
  • Special patient mattresses
  • Hoist to enable patients to get in and out of bed or the bath
  • Children’s toys
  • Television sets for the wards
  • Medical equipment to ease child birth in the Birthing Centre

If you’d like more information on the Chippenham Hospital League of Friends, write to Miss E Sexton, 14 Heron Way, Chippenham, SN14 0XE or e-mail carole@mizon.net

Wiltshire Wheelchair Service

The Wiltshire Wheelchair Service is an NHS service providing loan wheelchairs and specialist supportive seating to people of all ages who have a long-term mobility need.

You may be eligible for a wheelchair from WWS if:-

  • You are registered with a NHS Wiltshire GP.
  • You will have a long-term physical condition that restricts your mobility and the wheelchair is used by you regularly throughout the week.
  • The wheelchair will be required for a minimum of six months unless there is a life expectancy of less than six months that requires a rapid response from the Service.

The WWS supplies the following types of chairs, pressure and postural equipment on the wheelchair according to your assessed clinical needs:-

  • Wheelchairs that someone else pushes for you (attendant propelled wheelchair)
  • Wheelchairs that you can physically propel yourself (self-propelled wheelchair)
  • Powered wheelchairs- mainly for indoor use with outdoor capability, (only when you are unable to walk or self -propel around your home).
  • Wheelchairs for children, including buggies (where a shop bought buggy does not meet your child’s clinical need).
  • Pressure relieving cushions for use in the wheelchair to meet your assessed clinical need
  • Special postural seating to help you maintain an optimal sitting posture when you are unable to do this yourself. This could include a tilt in space function on the wheelchair.

It is worth noting that the service does not:-

  • Supply a wheelchair to be used in place of a static chair where the latter would be more appropriate.
  • The Service does not supply three or four-wheeled scooters, electric buggies or powered wheelchairs for outdoor use only (Also known as EPOCs)
  • The Service does not supply wheelchairs that will solely be used in a work situation. These are accessible by other government means, such as Access to Work.
  • A wheelchair will not be issued to specifically meet sporting requirements.
  • The Service does not supply Wheelchairs; powered or non-powered that will solely be used in a school or other place of education. These are provided by application through Education.
  • The Service does not supply wheelchairs for portering in hospitals or care homes
  • The Service does not supply all weather clothing, rain covers, sunshades or spare tyres.
  • Pressure relieving cushions are solely for wheelchair use
  • The Service will not supply ‘e-motion’ or other assisted hand rim systems.

How do I get referred to WWS?

If you think you meet the above criteria, talk to your GP, community Physiotherapist or local authority / community Occupational Therapist and ask them to make a referral on the WWS referral form. On receipt of the referral WWS will review the referral and contact you, either to gain more information about your needs, or to advise you of the next step in the process to receiving a wheelchair as appropriate.

WWS assessment process of your needs

On receipt of a referral, a trained wheelchair therapist will decide if a wheelchair can be sent to you, or if you need to be assessed further for a wheelchair to meet your clinical needs.

If you need further assessment this is generally carried out at one of our clinics. In certain circumstances either due to your clinical condition, or we need to assess your home environment, an assessment may be carried out in your home.

What happens at your assessment?

A wheelchair therapist will talk with you and your carers about your medical conditions that affect your mobility, and measure you for a wheelchair to meet your clinical needs. The assessment may include an assessment of your posture and any pressure issues you may have due to long periods of sitting.

What happens after your assessment?

The wheelchair therapist will order the wheelchair and cushion that will best meet your clinical and mobility needs as determined during the assessment. The ordering and delivery of a wheelchair to WWS may take up to 8 weeks.

This wheelchair will be either delivered by the WWS to your home or you may need to return to clinic to have the wheelchair specifically set up to your clinical needs.

Contact information:

Wiltshire Wheelchair Service
Melksham Community Hospital,
Spa Road,
Melksham SN12 7NZ

Telephone: 01225 899130